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Medical, Mental Health and Substance Abuse, Prescription Drug, Vision Care and HMO Programs Coverage Highlights Detailed Table of Contents
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Table of Contents
Detailed Table of Contents
Index

Introduction

Who Is Eligible

Glossary of Key Terms – Eligibility

General Information

Your Eligible Dependents

Extended Coverage for Full-Time Status Students Age 19 and Older

Extended Coverage for Disabled Children

Qualified Medical Child Support Order (QMCSO)

If You Are Reemployed

HMO Coverage

For Employees of New Participating Subsidiaries and/or Participating Employers

Enrolling for Coverage

General Information

Your Contributions

Enrolling Yourself and Your Eligible Dependents

When Coverage Begins

Adding Dependents

If You Are Not Actively at Work

If You Do Not Enroll by the Deadline

Qualified Status Changes

Special Enrollment Opportunities

Significant Cost or Coverage Change

Annual Enrollment

Your Rights and Responsibilities

General Information

Your Rights

Statement of Rights Under the Newborns’ and Mothers’ Health Protection Act

Your Responsibilities

How the Program Works

General Information

The Group Health Program

The Health Maintenance Organization (HMO) Program

Lifetime Maximum Benefit for the Group Health Program

Lifetime Maximum Benefit for the HMO Program

How the CIGNA Group Health Program Medical Program Options Work

Glossary of Key Terms – CIGNA

General Information – CIGNA

Key Features

Deductibles

Copayments

Coinsurance

Out-of-Pocket Limits

Primary Care Physicians (PCPs)

Specialty Care

Emergency Care

Urgent Care

Mental Health and Substance Abuse Services

A Summary Chart of the CIGNA Health Choice Option

A Summary Chart of the CIGNA Health Value Option

A Summary Chart of the CIGNA In-Network Only Option

A Summary Chart of the CIGNA Indemnity Option

Special Services Available – CIGNA

Disease Management Services

The CIGNA HealthCare Healthy Babies® Program

CIGNA HealthCare Healthy Rewards®

CIGNA HealthCare Health Information LineSM

CIGNA HealthCare Health Information Library

CIGNA HealthCare Medical Self-Service

Preadmission Certification – CIGNA

How to Precertify Your Hospital Admission

If You Do Not Precertify a Hospital Admission

Emergency Notification

What Is Covered – CIGNA

Professional Services

Reproductive Services

Outpatient Hospital/Facility and Emergency Room Services

Inpatient Hospital Services

Miscellaneous Services

Mental Health and Substance Abuse Services

What Is Not Covered – CIGNA

Mental Health and Substance Abuse Services

How the UHC Group Health Program Medical Program Options Work

Glossary of Key Terms

General Information

Key Features

Deductibles

Copayments

Coinsurance

Out-of-Pocket Limits

Primary Care Physicians

Specialty Care

Emergency Care

Urgent Care

Mental Health and Substance Abuse Services

A Summary Chart of the UHC/Definity Health Choice Option

A Summary Chart of the UHC/Definity Health Value Option

A Summary Chart of the UHC In-Network Only Option

Special Services Available

Disease Management Services

Healthy Pregnancy Program

NurseLine

Myuhc.com

Prior Notification Requirements

Preadmission Certification – UHC

How to Precertify Your Hospital Admission

If You Do Not Precertify a Hospital Admission

Emergency Notification

What Is Covered – UHC

Professional Services

Reproductive Services

Outpatient Hospital/Facility and Emergency Room Services

Inpatient Hospital Services

Miscellaneous Services

Mental Health and Substance Abuse Services

What Is Not Covered – UHC

Mental Health and Substance Abuse Services

How the Blue Cross and Blue Shield (BCBS) Group Health Program Medical Program Option Works

Glossary of Key Terms – BCBS

General Information – BCBS

Key Features

Deductibles

Copayments

Coinsurance

Out-of-Pocket Limits

Primary Care Physicians (PCPs)

Specialty Care

Emergency Care

Urgent Care

Mental Health and Substance Abuse Services

A Summary Chart of the BCBS Health Choice Option

A Summary Chart of the BCBS Health Value Option

A Summary Chart of the BCBS In-Network Only Option

Special Services Available – BCBS

Blue Care Connection™ Program

Disease Management Services

Healthy Expectations Program

Mayo Clinic Health and Wellness Information

Blue Access for Members

Preadmission Certification and the Blue Care Connection Program – BCBS

Preadmission Review

Case Management

Length of Stay/Service Review

Medically Necessary Determination

Transition of Care

Blue Care Connection Procedures

Appeals Procedures

Failure to Notify

Medicare-Eligible Members

What Is Covered – BCBS

Inpatient Covered Services

Inpatient Hospital Covered Services From a Participating Provider

Preadmission Testing

Home Health Care

Outpatient Hospital Care

Emergency Care

Surgery

Additional Surgical Opinion

Consultations

Diabetes Self-Management Training and Education

Diagnostic Services

Emergency Accident Care

Emergency Medical Care

Orthotics

Shock Therapy Treatments

Allergy Injections and Allergy Surveys

Chemotherapy

Occupational Therapy

Physical Therapy

Muscle Manipulations

Radiation Therapy Treatments

Speech Therapy

Benefit Payments for Physician Services

Human Organ Transplants

Cardiac Rehabilitation Services

Preventive Care

Smoking Cessation Programs

Skilled Nursing Facility Care

Maternity Services

Infertility

Temporomandibular Joint Dysfunction and Related Disorders

Mastectomy-Related Services

Hospice Care Program

Other Covered Services

Mental Health and Substance Abuse Services

What Is Not Covered – BCBS

Hospitalization, Services, and Supplies That Are Not Medically Necessary

Additional Exclusions

How the Health Maintenance Organization (HMO) Program Works

General Information – HMO

Key Features

Receiving Care

Pre-Existing Conditions

Your Share of Costs

Filing Claims

Your HMO and the Mental Health and Substance Abuse Program

Your HMO and the Prescription Drug Program

The Prescription Drug Program

Glossary of Key Terms

General Information

A Summary Chart of Your Prescription Drug Coverage

How Your Prescription Drug Coverage Works

How to Fill Your Prescriptions at a Retail Pharmacy

How to Fill Your Prescriptions Through the Mail Service Pharmacy

What Is Covered

What Is Not Covered

Prior Authorization

Filling Prescriptions at Non-Participating Retail Pharmacies

How to File a Claim

General Information

Group Health Program Claims

If You Are Enrolled in an HMO

Prior Determination of Benefits

When Coverage Ends

General Information

If You Leave the Company or Are No Longer Eligible for Coverage

If You Die

If Your Employee Group Goes on Strike

Eligibility for the Retiree Group Health Program

Special Disqualification Rule Regarding Competition

Special Extensions of Coverage

General Information

During a Leave of Absence

Uniformed Services Employment and Reemployment Rights Act of 1994

If You Receive Disability Benefits

If You Are Involuntarily Separated

HMO Program Rights

Your Legal Right to Continuation Coverage Under COBRA

General Information

Notification

Election Procedure

Disability Extension

Other Extension

Payment

When Continuation Coverage Ends

Trade Act Implications

Coordinating Benefits With Other Programs

General Information

How Coordination of Benefits Works

HMOs

Medicare

Claims and Appeals Procedures

General Information

Procedure for Filing a Claim

Defective Claims

Initial Claim Review

Initial Benefit Determination

Claim Involving Urgent Care

Concurrent Care Decision

Pre-Service Claim

Post-Service Claim

Manner and Content of Notification of Denied Claim

Review of Initial Benefit Denial

Procedure for Filing an Appeal of a Denial

Review Procedures for Denials

Timing of Notification of Benefit Determination on Review

Manner and Content of Notification of Benefit Determination on Review

Legal Action

Situations Affecting Your Benefits

General Information

Right of Recovery

Right to Reimbursement, Assignment of Rights, and Duty to Notify

Right to Reimbursement

Assignment of Rights

Duty to Notify

If the Group Benefits Plan Is Modified or Ended

Administrative and Contact Information

General Information

Type of Plan

Plan Sponsor

Employer Identification Number of Plan Sponsor

Plan Name and Number

Plan Year End

Agent for Service of Legal Process

Benefits Committee and Plan Administrator

Eligibility Administration

Claims Administrators

The Group Health Program

The HMO* Program

Claims Administrator for Eligibility Claims

COBRA Administrator for Continuation Coverage

Allocation and Delegation of Fiduciary Responsibilities by the Benefits Committee

Trust and Insurance

Self-Funded Benefits

Insured Benefits

Your ERISA Rights

General Information

Receive Information About Your Program and Benefits

Continue Group Health Plan Coverage

Prudent Actions by Plan Fiduciaries

Enforce Your Rights

Assistance With Your Questions

Medical, Prescription Drug, Mental Health and Substance Abuse, and HMO Programs

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Introduction

The medical options available at R.R. Donnelley & Sons Company (“RR Donnelley”) enable you to select the level of coverage and cost that best meet your needs. These options offer you and your eligible dependents coverage for a wide range of services – including preventive care, physicians’ services, hospitalization, and surgery.

The coverage options available to you depend on where you live and may include the following:

The CIGNA Group Health Program Medical Program options, including:

CIGNA Health Choice;

CIGNA Health Value;

CIGNA In-Network Only; and

CIGNA Indemnity.

The United HealthCare (UHC) Group Health Program Medical Program options, including:

UHC/Definity Health Choice;

UHC/Definity Health Value; and

UHC In-Network Only.

The Blue Cross and Blue Shield (BCBS) Group Health Program Medical Program option, including:

BCBS Health Choice;

BCBS Health Value; and

BCBS In-Network Only.

You also may be eligible to choose a Health Maintenance Organization (HMO) option. The HMO options for which you are eligible are listed in your enrollment information. Alternatively you may decide to purchase a private medical insurance policy instead of RR Donnelley coverage. If so, you may be eligible for the Private Medical Opt-Out option. Click here for eligibility rules and details regarding the Private Medical Opt-Out option.

For Department of Labor (DOL) filing purposes, several RR Donnelley welfare benefit programs, combined, make up the R.R. Donnelley & Sons Company Group Benefits Plan (“Group Benefits Plan”). Generally, each welfare program under the Group Benefits Plan is described in a separate Summary Plan Description (SPD).

When the term “Group Health Program” is used in this SPD, it refers collectively to the CIGNA Group Health Program Medical Program options, the United HealthCare (UHC) Group Health Program Medical Program options (including UHC/Definity), the Blue Cross and Blue Shield (BCBS) Group Health Program Medical Program options, and the Caremark Prescription Drug Program (also referred to as the Prescription Drug Program). The HMO Program is offered as an alternative to the Group Health Program in some areas. When the term “Program” is used in this SPD, it refers collectively to the Group Health Program and the HMO Program.

You and RR Donnelley share the cost of coverage for you and your covered eligible dependents, with RR Donnelley paying the majority of the cost. Your cost is based on your base pay, which of the RR Donnelley participating subsidiaries or participating employers you work for, whether you are a full- or part-time employee, the coverage option you elect, whether or not you or any of your enrolled family members use tobacco products, your completion of certain health and wellness initiatives during Annual Enrollment and throughout the plan year, and the coverage category you choose. It is important that you know how the Program works. Become an informed consumer of services, read all of the benefits information available, and ask questions so that you can make coverage decisions that are best for you and your family.

This SPD summarizes the Group Health Program. It also highlights the HMO Program. It explains your coverage as of January 1, 2006 (unless noted otherwise). It details who is eligible for coverage and when coverage begins and ends. It details which expenses are and are not covered under the Group Health Program, and it describes how to file a claim and your rights under the Program. Please read this information to familiarize yourself with your coverage.

A number of third parties help administer the Group Health Program. The chart below highlights the claims administrators.

The Group Health Program (Includes Mental Health and Substance Abuse Coverage)

Claims Administrators and Network Managers

  • CIGNA Health Choice

CIGNA HealthCare (CIGNA)*

  • CIGNA Health Value

CIGNA HealthCare (CIGNA)*

  • CIGNA In-Network Only

CIGNA HealthCare (CIGNA)*

  • CIGNA Indemnity

CIGNA HealthCare (CIGNA)*

  • UHC/Definity Health Choice

United HealthCare Insurance Company (UHC)

  • UHC/Definity Health Value

United HealthCare Insurance Company (UHC)

  • UHC In-Network Only

United HealthCare Insurance Company (UHC)

  • BCBS Health Choice

Blue Cross and Blue Shield (BCBS)

  • BCBS Health Value

Blue Cross and Blue Shield (BCBS)

  • BCBS In-Network Only

Blue Cross and Blue Shield (BCBS)

Prescription Drug Program

Caremark Inc. (Caremark)
Applies for All Coverage Options (including all HMO options – except Kaiser Hawaii)

*CIGNA HealthCare (CIGNA) is the claims administrator and network manager. CIGNA and Connecticut General Life Insurance Company are subsidiaries of CIGNA Corporation.

You are eligible for coverage under the Program only if you are an employee of a participating employer or subsidiary. If you are an employee of an employer or subsidiary that does not participate in the Group Benefits Plan, you are not eligible for the benefits described in this SPD. To find out if you are eligible for these benefits, contact the eligibility administrator.

This SPD and any supplemental information attempt to be as complete, accurate, and up-to-date a description as possible of your coverage under the Program. However, since treatments and practices continually change, this document cannot adequately define every potentially covered service or exclusion. In the event of such circumstances, the claims administrator or network manager will make the determination of covered services. If there is any discrepancy between this SPD versus the Group Benefits Plan, the actual Group Benefits Plan document always governs.

In addition, nothing in this SPD should be interpreted as an employment contract. This summary merely describes the coverages offered to eligible employees as of January 1, 2006. RR Donnelley reserves the right to change or terminate the Group Benefits Plan or Program, in whole or in part, at any time.

This content contains a summary in English of your rights and benefits under the Program. If you have difficulty understanding any part of this content, call the RR Donnelley Benefits Center at 1-877-RRD-4BEN (1-877-773-4236). Benefits Center Representatives are available between the hours of 8 a.m. and 5 p.m. CT, Monday through Friday, except holidays.

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