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Retiree Medical, Prescription Drug and Mental Health and Substance Abuse Programs - Moore Wallace   
How to File a Claim
Filling Prescriptions at Non-Participating Retail Pharmacies
CVS Caremark is the claims administrator and network manager for the Prescription Drug Program.
You or your spouse/domestic partner is responsible for paying the full cost at the time you or your spouse/domestic partner has your prescription filled. You or your spouse/domestic partner must complete a Prescription Drug Claim Form, which is available by calling the claims administrator at the phone number listed on your prescription ID card.
Complete the form (you or your spouse/domestic partner may want to keep a copy for your records) and send it, with the original receipts attached, to the claims administrator at the address on the form. It is important that you or your spouse/domestic partner fill out the claim form completely, including:
 | The name of the drug received (when filing a claim for prescriptions outside the United States);
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 | The name of the pharmacy dispensing the drug, and the seven-digit NCPDP (National Council for Prescription Drug Programs) number of the pharmacy;
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 | The date you or your spouse/domestic partner purchased the drug;
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 | The prescription number, name, NDC# (National Drug Code number) supply (number of days), and quantity of the drug; and
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 | Your signature. |
You or your spouse/domestic partner must also include an itemized receipt that shows the amount you or your spouse/domestic partner paid for each prescription. When your claim is processed and approved, you or your spouse/domestic partner may receive a partial reimbursement of the retail cost depending on the Medical Program you choose.  
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