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Retiree Medical, Prescription Drug and Mental Health and Substance Abuse Programs - Moore Wallace   
ERISA Claims and Appeals Procedures
General Information
The following claim review and claim appeal procedures apply to all benefit and eligibility claims of any nature related to the Plan.
A “benefit claim” is a claim for a particular benefit under a plan. It will typically include your initial request for benefits. An example of a benefit claim is a claim to receive coverage for a particular type of surgery. If you or your spouse/domestic partner is filing a benefit claim, you or your spouse/domestic partner needs to contact the claims administrator.
An “eligibility claim” is a claim to participate in an option or to change an election to participate during the year. An example of an eligibility claim is a claim to switch from one available coverage option to another midyear. If you or your spouse/domestic partner is filing an eligibility claim, you or your spouse/domestic partner needs to contact the Benefits Center.  
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